Questions about a pass, a purchase, or your account -- we're here to help.
support@velvtvip.com
We typically respond within 1-2 business days.
Open your pass -- in the app or from the link in your confirmation email -- and show the QR code to venue staff. They'll scan it to check you in.
Check the confirmation email from your purchase, or open My Passes in the app if you're signed in with the same email you used to buy it. Still stuck? Email us and we'll help you track it down.
Self-serve refunds are available from My Passes within 24 hours of purchase, as long as the pass hasn't been scanned at the door yet. After that window, or if it's already been scanned, email us and we'll review it with the venue directly.
Buying passes at a venue builds your membership there -- Bronze, Silver, or Gold -- based on your visits and spend at that specific venue. Tiers and their perks are set by each venue individually.
In the app, go to Profile and tap Delete Account. If you don't have the app, email us and we'll process the deletion for you.
Reply STOP to any text message to opt out at any time.